1. Introduction​

Burhani Enterprises LLC, doing business as Saifee Glass ("Saifee Glass," "we," "us," or "our"), provides residential and commercial glass repair, replacement, and installation services.

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We are committed to protecting the privacy and personal information of our customers.

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This Privacy Policy describes how we collect, use, store, protect, and disclose information when you visit our website, request an estimate, communicate with us, purchase our services, or participate in our SMS messaging program.

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Website: www.saifeeglass.com

Email: info@saifeeglass.com

Phone: 346-512-0353

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2. Information We Collect

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We may collect the following information:

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Personal and Contact Information

• Full name

• Phone number

• Email address

• Residential or commercial service address

• Billing information

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Project and Service Information

• Glass measurements and specifications

• Photos or videos related to requested services

• Estimates, invoices, and payment status

• Installation schedules and appointment details

• Customer inquiries and service correspondence

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SMS Messaging Information

• Mobile phone number

• SMS consent preferences

• Date, time, and method of consent

• Opt-in and opt-out records

• Message content and delivery status

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Website Information

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When you visit our website, we may collect technical information such as your IP address, browser type, pages visited, and information collected through cookies or website analytics tools.

We collect information directly from customers, through business communications, and through the use of our website and services.

We recommend that customers do not transmit payment card numbers or other sensitive personal information through SMS.

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3. How We Use Your Information

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Saifee Glass uses customer information for legitimate business and service-related purposes, including:

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• Responding to inquiries and providing estimates.

• Scheduling appointments, measurements, and installations.

• Communicating about project progress and completion.

• Providing customer support.

• Processing invoices and payments.

• Maintaining service, warranty, and accounting records.

• Sending informational SMS messages to customers who have provided appropriate consent.

• Improving our website, business operations, and customer service.

• Complying with applicable legal and regulatory obligations.

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We do not use enrollment in our informational SMS messaging program as a condition of purchasing our products or services.

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4. Information Sharing and Disclosure

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Saifee Glass does not sell customer personal information.

Customer personal information is not shared with third parties or affiliates for their independent marketing or promotional purposes.

We do not transfer customer personal information to external organizations except to vendors and partners acting on our behalf to provide our services, and they may use it only for that purpose. We maintain administrative, technical, and organizational safeguards to prevent unauthorized access, use, or sharing of personal information.

We may share information when reasonably necessary for the following business purposes:

• Service Providers: Companies supporting our website, scheduling, billing, accounting, data storage, and communications.

• Project Partners: Authorized installers, subcontractors, fabricators, and suppliers who require relevant project information to complete requested services. Project partners receive only the contact details needed to complete your service.

• Legal Requirements: Disclosures required by applicable law, court order, or lawful legal process.

• Business Transactions: Information transfers associated with a merger, acquisition, restructuring, or sale of the business, subject to applicable privacy obligations.

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Mobile Information and SMS Consent

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Mobile opt-in information and text messaging consent are never shared with third parties or affiliates for any purpose, except that our messaging platform and wireless carriers process them on our behalf solely to deliver our messages. Customer data is not shared with third parties for promotional or marketing purposes.

Mobile phone numbers collected for SMS messaging, SMS opt-in information, and text messaging consent are not sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

Any information-sharing provisions described elsewhere in this Privacy Policy exclude mobile opt-in information and SMS consent from sharing for third-party marketing or promotional purposes.

Messaging service providers and wireless carriers may process the information necessary to deliver messages and administer the messaging service on behalf of Saifee Glass. Information may also be disclosed when required by applicable law.

SMS consent is specific to communications from Saifee Glass and is not authorization for unrelated businesses to send marketing messages.

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5. SMS Messaging Consent

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Saifee Glass sends informational text messages only to customers who have provided appropriate consent.

Customers may opt in through:

• An affirmative SMS consent selection on our website's estimate or contact form.

SMS consent is voluntary.

Providing a mobile phone number alone does not automatically constitute consent to receive SMS messages.

Customers who decline SMS communication may continue to request estimates, purchase services, and communicate with Saifee Glass through telephone or email.

All SMS communications are governed by the SMS Messaging Terms & Conditions below.

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6. Data Retention and Security

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Saifee Glass takes reasonable administrative, technical, and physical measures to protect customer information against unauthorized access, disclosure, loss, or misuse.

We retain customer information for as long as reasonably necessary to fulfill business, contractual, warranty, accounting, tax, and legal obligations.

When information is no longer required, we may securely delete or de-identify it, subject to applicable requirements.

Although reasonable security measures are maintained, no electronic storage or communication method can be guaranteed to be completely secure.

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7. Customer Privacy Rights

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Customers may contact Saifee Glass to request:

• Access to their personal information.

• Correction of inaccurate information.

• Deletion of information, where permitted by applicable law.

• Withdrawal of SMS messaging consent.

We may verify the identity of individuals making privacy requests and retain information where necessary to meet contractual or legal obligations.

Customers may opt out of SMS messages at any time by replying STOP.

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8. Children's Privacy

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Saifee Glass does not knowingly collect personal information from children under the age of 18.

Our website and services are intended for adults seeking residential or commercial glass services.

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9. Third-Party Websites

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Our website may contain links to third-party websites or services.

Saifee Glass is not responsible for the privacy policies, content, or practices of third-party websites.

We encourage customers to review the privacy policies of external websites before providing personal information.

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10. Changes to This Privacy Policy

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Saifee Glass may update this Privacy Policy periodically to reflect changes in business operations, technology, legal requirements, or privacy practices.

Revised policies will be published through our website with an updated effective date.

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11. Contact Information

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For questions regarding privacy, customer information, or SMS communications, please contact:

Saifee Glass

Burhani Enterprises LLC, d/b/a Saifee Glass

Phone: 346-512-0353

Email: info@saifeeglass.com

Website: www.saifeeglass.com

 

SMS Messaging Terms & Conditions

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Saifee Glass — Burhani Enterprises LLC

Effective Date: October 13, 2026

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1. SMS Program Description

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Saifee Glass operates an informational SMS messaging program to communicate with customers regarding residential and commercial glass services.

​Customers who opt in may receive informational and conversational text messages related to estimate requests and quotations, appointment scheduling and reminders, measurement and installation coordination, glass order and project status updates, and customer support.​

Message types include appointment scheduling, service coordination, estimate follow-up, and customer support updates.

SMS Message Types
Customers will receive text messages related to:

• Appointment scheduling and reminders

• Service coordination and updates

• Project status updates

• Customer support communications

For help, reply HELP to any message or contact Saifee Glass at 346-512-0353 or info@saifeeglass.com.

Our registered informational SMS program does not include unsolicited promotional or marketing messages.

Any future promotional SMS program would require separate appropriate consent and registration before marketing messages are sent.

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2. SMS Consent and Enrollment

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By affirmatively selecting the SMS consent option on the Saifee Glass website, customers authorize Saifee Glass to send informational text messages to the mobile phone number provided.

Messages may be delivered using automated messaging technology.

Customers confirm that they are authorized users of the phone numbers submitted. Our SMS program is available only to customers with U.S. mobile phone numbers.

SMS consent is entirely optional and is not a condition of purchasing any goods or services from Saifee Glass.

Customers who do not consent to text messaging may continue communicating with us through telephone or email.

Consent may be withdrawn at any time.

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3. Message Frequency

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Message frequency varies depending on the nature of the customer inquiry, appointment scheduling, and project activity.

Customers may receive up to 50 messages per month during active service coordination, although actual frequency will generally depend on communication needs.

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4. Message and Data Rates

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Message and data rates may apply depending on the customer's wireless carrier and mobile service plan.

Saifee Glass does not separately charge customers for informational SMS communications.

Customers are responsible for any messaging or data charges imposed by their wireless service providers.

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5. Opt-Out Instructions

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Customers may cancel SMS communications at any time.

To unsubscribe, reply STOP to any text message received from Saifee Glass.

Other supported opt-out keywords may include STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT.

After receiving a valid opt-out request, we will send a confirmation message indicating that the customer has been unsubscribed.

No additional messages will be sent through the SMS program unless the customer provides new consent.

Customers may also request SMS cancellation by contacting:

Phone: 346-512-0353

Email: info@saifeeglass.com

For customers with active projects, essential service communications may continue by telephone or email.

To resume SMS messages, customers may reply START where supported or provide consent again through an approved opt-in method.

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6. Customer Support and Help

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For assistance with our SMS messaging program, reply HELP to any Saifee Glass text message.

Customers may also contact us directly:

Phone: 346-512-0353

Email: info@saifeeglass.com

Website: www.saifeeglass.com

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7. Carrier Disclaimer

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Wireless carriers are not liable for delayed or undelivered messages.

SMS availability and delivery depend on the customer's wireless provider, network availability, and participating carrier support.

Saifee Glass does not guarantee uninterrupted message delivery and is not responsible for delays or failures caused by wireless networks or third-party telecommunications services.

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8. Privacy and Data Sharing

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Saifee Glass respects the privacy of customers participating in its SMS messaging program.

Mobile opt-in information and text messaging consent are never shared with third parties or affiliates for any purpose, except that our messaging platform and wireless carriers process them on our behalf solely to deliver our messages. Customer data is not shared with third parties for promotional or marketing purposes.

SMS information may be processed by messaging service providers and carriers as necessary to deliver messages or administer the service, or disclosed where required by applicable law.

Consent provided to Saifee Glass does not authorize unrelated companies to send marketing or promotional text messages.

For additional information about how personal information is collected, used, protected, and disclosed, please refer to the Privacy Policy & SMS Terms included above.

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9. Changing Your Phone Number

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Customers who change or discontinue use of their mobile phone numbers should notify Saifee Glass or opt out of the SMS program.

This helps prevent text messages from being delivered to individuals who may subsequently receive reassigned telephone numbers.

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10. Changes to SMS Terms

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Saifee Glass reserves the right to update these SMS Messaging Terms & Conditions as necessary to reflect changes in our operations, messaging practices, or legal requirements.

Updated terms will be made available through our website with a revised effective date.

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11. Governing Law

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These SMS Messaging Terms & Conditions are governed by the applicable laws of the State of Texas and relevant federal laws and regulations.

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12. Contact Information

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Saifee Glass

Burhani Enterprises LLC, d/b/a Saifee Glass

Phone: 346-512-0353

Email: info@saifeeglass.com

Website: www.saifeeglass.com

 

© 2026 Saifee Glass — Burhani Enterprises LLC. All Rights Reserved.